Tourism Partner Workshop
Tourism Surrey currently offers the following workshops for our tourism partners:
Fundamentals
A one-day workshop teaching front-line employees the skills and techniques comprising the basics of service professionalism.
The objectives of the Fundamentals workshop are to:
• Provide an understanding of the importance of excellent customer service
• Assist participants to communicate more effectively and efficiently with customers.
• Assist participants to demonstrate their attentiveness to customer needs.
• Provide participants with an understanding of the social and economic contribution of a healthy tourism industry.
Customers with Disabilities
This half-day workshop is designed to increase front line employees' sensitivity toward people with disabilities, and to provide superior customer service skills respecting every visitor's unique requirements.
The objectives of the Customers with Disabilities workshop are to:
• Communicate the unique importance of excellent service to customers with disabilities
• Teach participants appropriate language and protocol
• Provide communication skills and techniques
• Make participants aware of their own feelings, and potential misconceptions and biases
• Help participants recommend appropriate tourist attractions or services.
Service across Cultures
This half-day session increases front-line employees' awareness of the diverse cultures comprising British Columbia's international tourism clientele and focuses on effective communication.
The objectives of Service across Cultures are to:
• Increase participants’ awareness of their misconceptions and biases
• Improve participants' communication skills
• Heighten participants' awareness of our shared responsibility to improve cultural relations
• Educate participants about the travel trends of international visitors and their economic contribution to BC.
Sales Powered by Service
A 2-3 hour polishing workshop to increase the effectiveness of front-line employees in the tourism and retail sectors. These are effective training tools for anyone dedicated to providing exceptional customer service and can be customized to any business.
Presented in a highly interactive, informative and fun learning environment, participants will:
• Review the sales cycle and its influence on customers' purchasing decisions
• Discuss the value of knowing your products/services and your customers’ needs
• Understand the impact of "moments of truth"
• Understand the benefits of selling beyond the basics.
Ambassador Workshop
These 3 hour sessions train volunteers as enthusiastic ambassadors for their community. Training includes:
• Knowing more about the event/venue
• Polishing customer service skills
• Learning about community resources.
Your volunteers will come away ready to:
• Deliver outstanding customer service during large-scale events like the 2010 Olympic and Paralympic Winter Games
• Impart information about a special event or changing infrastructure taking place in your community
• Create a powerful connection for visitors to your community
WorldHost Solving Problems Through Service
A 2-3 hour workshop transforming front-line employees into effective problem – solvers.
The objectives of the Solving Problems through Service workshop are to assist your employees to understand:
• The value of an anticipatory service approach
• How to use creative thinking in challenging situations
• How to say no graciously
• How to apply problem-solving approach
Discover Surrey
Discover Surrey is a workshop developed by Tourism Surrey to educate and inspire residents about their community and the many tourism opportunities available within.
During this 3-hour course participants will learn about the history of our diverse city, the 6 city centres that make up Surrey, the wonderful green spaces that give us the name “The City of Parks”, the cultural opportunities available here and the attractions that encourage visitors to stay longer in our community.
This workshop is offered free of charge to members and frontline staff who are interested in educating visitors about why Surrey is a great place to live, work and play!
For more information or to schedule a presentation, please contact Meghan James at meghan@tourismsurrey.com.
